Revision 1.0 of 22.09.2026. Effective from the moment of publication at https://sync.trade/legal/en/terms.
Rights holder and provider: Sync (the "Operator", "we"). Registration details and the address of the Operator are provided on request to info@sync.trade.
Contacts: support — https://t.me/sync_trading_support_bot, e-mail info@sync.trade, legal matters and claims — info@sync.trade.
Read Sections 2 and 11 before you start. Sync is a software tool that automates your own trading decisions. We do not give investment advice, do not manage your funds and do not guarantee any income. Trading crypto assets with borrowed funds (leverage) can lead to the loss of your entire deposit.
1. General provisions
1.1. This document is a public offer by the Operator to enter into an agreement granting the right to use the Sync service (the "Service") on the terms set out below.
1.2. Acceptance. The agreement is concluded from the moment the User performs any of the following actions: starting the Sync bot in Telegram with the "/start" command; creating a trading bot; connecting exchange API keys; paying for a subscription. From that moment you are the "User", and this document is the agreement between you and the Operator.
1.3. If you disagree with any of these terms, do not use the Service and delete the chat with the bot.
1.4. The agreement is concluded remotely, in electronic form. The parties agree that actions performed by the User in the Service interface from the User's Telegram account (pressing buttons, entering commands, confirming payment, ticking consent boxes) constitute the User's simple electronic signature within the meaning of Article 5 of Federal Law No. 63-FZ of 06.04.2011 "On Electronic Signatures". The key of the simple electronic signature is the identifier of the User's Telegram account. Documents and notices signed in this way are deemed equivalent to paper documents signed by hand.
1.5. The current revision is always published at https://sync.trade/legal/en/terms. The revision number and date are stated in the text. Earlier revisions are kept by the Operator and provided on request.
2. What Sync is and what it is not
2.1. Sync (the "Service") is software running as a bot in the Telegram messenger which, according to rules set by the User, automatically generates and sends trading orders to a cryptocurrency exchange on the User's behalf, using application programming interface keys ("API keys") that the User created in their own exchange account and voluntarily provided to the Service.
2.2. The Service provides the following functions:
| Function | What it does |
|---|---|
| Signal bot | Reads trading signals from a connected Telegram channel and opens trades on the User's account with the User's settings |
| Manual trading | The User sets the entry, targets and stop; the Service places and manages the trade |
| Grid bot | Maintains a grid of orders within a price range set by the User |
| DCA bot | Averages a position according to rules set by the User and takes profit |
| Notifications | Messages about executions, reached levels, errors and subscription status |
| Protective mechanisms | Stop-loss, kill switch (stops bots on a balance drawdown), Grid and DCA bot protections, risk warnings |
2.3. The Service is not, and does not provide:
- investment advice, including individual investment recommendations. No information in the Service — signals, channel statistics, calculations, presets, hints — is a recommendation to buy, sell or hold any asset, and none of it takes into account the User's financial situation, experience or goals;
- asset management, trust management, brokerage, dealer or custody activity. The Operator does not enter into transactions in its own name for the User's account, does not accept the User's funds and does not keep records of them;
- a cryptocurrency exchange, exchanger, wallet or payment agent. The Operator does not organise the circulation of digital currency, does not match buyers and sellers, and does not exchange or hold Users' digital currency;
- financial, legal or tax advice.
2.4. The User's funds remain in the User's exchange account. The Operator does not have and does not request withdrawal access. The User must create API keys without withdrawal permission. The Operator does not take custody of Users' money or digital currency.
2.5. The relationship between the User and the exchange is governed by the User's agreement with the exchange. The Operator is not a party to that relationship and is not responsible for the exchange's actions, omissions, outages, restrictions, blocks or rule changes.
3. Who may use the Service
3.1. A User may be a natural person of full legal capacity who is at least 18 years old, or a legal entity or sole proprietor acting through an authorised representative.
3.2. By accepting this offer, the User confirms that:
- they are at least 18 years old and have full legal capacity;
- they act in their own interest and at their own expense, and not in the interest of a third party undisclosed to the Operator;
- the funds they trade with were obtained lawfully;
- using the Service does not violate the law of the country of their citizenship or of the country where they are located;
- they have read the Risk Disclosure and the Acceptable Use Policy and accept them as an integral part of the agreement.
3.3. Territorial and personal restrictions are set out in the Acceptable Use Policy. The Service is not offered to persons subject to sanctions restrictions or to persons in jurisdictions where such activity is prohibited.
3.4. If the User uses the Service for business purposes — including paying for a subscription on behalf of a legal entity or sole proprietor, or managing funds intended for business activity through the Service — consumer protection legislation does not apply to such relations.
4. Account, keys and security
4.1. The account in the Service is tied to the User's Telegram account. Access to the Service is through that account; no separate password is provided.
4.2. The User is solely responsible for the security of their Telegram account, including enabling two-factor authentication. All actions performed from the User's account are deemed performed by the User.
4.3. The User provides exchange API keys to the Service voluntarily. Keys are stored in encrypted form and are used solely to perform the functions described in Section 2.
4.4. The User must:
- create API keys without withdrawal permission;
- revoke the keys in the exchange account if they stop using the Service or suspect a compromise;
- not give third parties access to their account in the Service.
4.5. The Operator may at any time stop working with keys if they grant withdrawal permission, are invalid, have been revoked by the exchange, or their use creates a risk for the User or the Service.
4.6. The Operator does not restore access to the User's Telegram account and is not responsible for the consequences of its loss or compromise.
5. Subscription, plans and trial period
5.1. Access to the trading functions of the Service is provided on a subscription basis. The plans, their prices, the limit of simultaneously running bots and the term are displayed in the Service on the "Subscription" screen and on the website.
5.2. The trial period is granted once per account, starts with the first trade or the first launch of a Grid or DCA bot (not upon registration, unless the Service states otherwise) and lasts for the period stated in the Service. A limited number of bots is available during the trial. The Operator may change the trial terms for new Users.
5.3. The plan determines how many bots the User may run at the same time; the limit includes signal, Grid and DCA bots. Additional bots can be purchased on the terms shown in the Service.
5.4. Payment, auto-renewal and refund terms are set out in the Payment Terms, which form an integral part of this agreement.
5.5. When the paid period ends, the Service successively switches to the modes described in the Payment Terms: the grace period (open trades continue to be managed, no new trades are opened) and view-only mode (no new trades are opened, Grid and DCA bots are paused, open signal trades are brought to closure and then management stops; settings and keys are kept). After switching to view-only mode the User must monitor their open positions on the exchange themselves.
5.6. The Operator may change the plans and prices. A change in the price of a current subscription applies from the next billing period; the Operator gives notice in the Service at least 10 calendar days before the change takes effect. Continued use of the Service after that date constitutes agreement to the new terms.
6. Rights to the Service
6.1. Exclusive rights to the Service, its source code, interfaces, texts, images, trademark and other elements belong to the Operator.
6.2. The User is granted a simple (non-exclusive), non-transferable licence to use the Service for its intended purpose during the subscription term, worldwide, without the right to sublicense.
6.3. The User may not: copy, decompile or modify the Service; circumvent technical restrictions; access the Service by automated means other than the provided interfaces; resell access, give access to third parties, or use one account to serve several persons; create derivative services based on the Service.
6.4. For giving access to third parties or reselling access, the Operator may immediately block the account without a refund and claim damages.
6.5. The User grants the Operator the right to process anonymised data about the operation of the User's bots (without information that could identify the User) for statistical purposes and to improve the Service.
7. Channel signals and third-party content
7.1. Signals published in Telegram channels are third-party content. The Operator is not their author, does not verify their soundness, does not confirm the qualifications of their authors and is not responsible for the results of applying them.
7.2. By connecting a channel, the User independently decides to trust its author and bears the risk of that decision.
7.3. Channel statistics shown in the Service are theoretical: they show whether the price reached a stated level, not the result of a specific trade of a specific User. The actual result depends on the entry price, leverage, fees and the User's settings, and will differ.
7.4. Terms for channel authors and administrators are set out in the Signal Channel Terms.
7.5. The Operator may, without giving reasons, disconnect a channel, hide it from the catalogue or refuse to connect it.
8. Availability and maintenance
8.1. The Operator makes reasonable efforts to keep the Service running continuously, but does not guarantee uninterrupted or error-free operation.
8.2. The Service depends on factors beyond the Operator's control: the availability and correct operation of the exchange and its API, the availability of the Telegram messenger, the quality of the network connection, and the actions of telecom providers and regulators. Interruptions caused by such factors are not a breach of the agreement.
8.3. The Operator may carry out scheduled maintenance, giving notice in the Service where possible.
8.4. The Operator may at any time suspend individual functions, change their composition, and add or discontinue support for particular exchanges, markets and trading instruments.
9. User obligations
9.1. The User must:
- set the trading parameters (position size, leverage, stop-loss, ranges) themselves and understand their consequences;
- monitor their exchange account and open positions, including when the Service is unavailable;
- respond promptly to Service notifications, including those about errors, approaching liquidation and subscription expiry;
- comply with the exchange's rules and with the law, including tax and currency-control law;
- calculate and pay taxes on their trading results themselves. The Operator is not the User's tax agent and does not provide tax reporting on the User's trades;
- not use the Service for the purposes listed in the Acceptable Use Policy.
9.2. The User understands that when the Service, the exchange or the network is unavailable, open positions may be left without automatic management, and undertakes to be ready to manage them manually.
10. Support
10.1. Support is provided through https://t.me/sync_trading_support_bot during the hours stated on the website and in the Service.
10.2. Support answers questions about how the Service works. Support does not give trading advice, does not assess strategies, does not forecast price movements and does not perform operations on the User's account.
10.3. The Operator may refuse support in the event of abusive behaviour, spam or attempts to obtain access to other people's data.
11. Liability and its limitation
11.1. The Service is provided "as is". The Operator does not guarantee that using the Service will result in profit, that past results will repeat, that signals will prove correct, or that the Service will suit the User's purposes.
11.2. The Operator is not liable for:
- the User's trading losses, including losses from position liquidation, slippage, non-execution or partial execution of an order;
- the User's decisions about the choice of channel, strategy, position size and leverage;
- the exchange's actions, omissions, outages, restrictions and rule changes, including API unavailability, fee changes, delisting of instruments, and blocking of the User's account;
- unavailability or delays of the Telegram messenger, communication networks and other third-party services;
- the consequences of a compromise of the User's Telegram account or API keys for reasons on the User's side;
- the content of signals and other third-party materials;
- lost profit, lost income and indirect losses — under any circumstances.
11.3. Liability cap. The Operator's aggregate liability on all grounds for any period is limited to the amount actually paid by the User for the subscription for the three months preceding the event giving rise to the claim. If no payment was made, the Operator's liability is excluded.
11.4. The limitations in Section 11 apply to the fullest extent permitted by applicable law and do not apply in cases of the Operator's wilful misconduct.
11.5. The User shall compensate the Operator for documented losses, fines and expenses (including legal costs) arising from the User's breach of this agreement, the Acceptable Use Policy or the law.
11.6. Force majeure. The parties are released from liability for non-performance caused by circumstances they could not foresee or prevent: natural disasters, hostilities, acts of public authorities, large-scale failures of communication networks and power supply, suspension of the exchange or the Telegram messenger by decision of their operators or regulators. The time for performance is extended for the duration of such circumstances.
12. Termination and blocking
12.1. The User may stop using the Service at any time: stop the bots, delete the trading bots in the Service, revoke the API keys in the exchange account and disable auto-renewal. Stopping use does not by itself entitle the User to a refund; refund terms are in the Payment Terms.
12.2. The Operator may immediately block access without a refund if the User:
- has breached the Acceptable Use Policy;
- has given access to third parties or is reselling access;
- attempts to interfere with the Service, circumvent restrictions or obtain access to other people's data;
- has provided false information at registration or payment;
- has initiated a chargeback for a paid and delivered service;
- by their actions creates a risk of the Operator violating the law.
12.3. Upon blocking, the Operator stops managing the User's trades. Open positions remain on the exchange; the User manages them independently.
12.4. The procedure for deleting the account and data is set out in the Privacy Policy.
12.5. The agreement is effective from acceptance until terminated by either party under this Section. The provisions on liability, rights to the Service, governing law and dispute resolution survive termination.
13. Changes to the terms
13.1. The Operator may unilaterally amend this agreement and its annexes by publishing a new revision at the permanent address.
13.2. The Operator gives notice in the Service of material changes (subject matter, price, liability, refund procedure, the scope of processed personal data) at least 10 calendar days before the new revision takes effect.
13.3. A User who disagrees may stop using the Service before the changes take effect. Continued use constitutes agreement to the new revision.
13.4. Assignment. The Operator may transfer its rights and obligations under this agreement to another person — including upon reorganisation, a change of the legal entity operating the Service, or a transfer of the Service — by giving the User notice in the Service at least 10 calendar days in advance. The terms of the agreement for the User do not worsen as a result; the paid period is preserved. The User may not transfer their rights under the agreement to third parties.
14. Governing law and disputes
14.1. This agreement is governed by the law of the Russian Federation.
14.2. Mandatory pre-trial claim procedure. Before going to court, a party sends a claim to the other party: the User — to info@sync.trade, the Operator — to the User's Telegram chat and to the e-mail address the User provided. The time to respond to a claim is 15 business days from receipt.
14.3. Disputes not resolved through the claim procedure are resolved in the court at the Operator's location.
14.4. If any provision of the agreement is held invalid, the remaining provisions remain in force.
14.5. This agreement is drawn up in Russian. Translations into other languages are published for convenience; in the event of a discrepancy, the Russian text prevails.
15. Documents forming part of the agreement
15.1. The following documents are an integral part of this agreement:
| Document | Address |
|---|---|
| Risk Disclosure | https://sync.trade/legal/en/risk |
| Payment, Auto-renewal and Refund Terms | https://sync.trade/legal/en/payment |
| Acceptable Use Policy | https://sync.trade/legal/en/aup |
15.2. The processing of the User's personal data is governed by the Privacy Policy and the Cookie Policy. Consent to the processing of personal data, where required, is given in a separate document and does not form part of this agreement.
15.3. Relations with signal channel authors and affiliate programme participants are governed by separate offers: the Signal Channel Terms and the Affiliate Programme Terms.